Last Updated: 9th July 2019

A - A Different Disclaimer:


  1. Our Western society has become a litigious society, and we like to sue others, blame others, and even more importantly transfer responsibility onto one others. Hence it has become compulsory for many health programmes and health retreats to carry a legal disclaimer.

  2. You will have read them:  "The following exercises, text, video and website are not intended as a substitute for the advice of a physician....". 

  3. They go on to advise that you should consult a doctor before enrolling onto the programme and doing the exercises being shown.

  4. In most cases they conclude with the publisher disclaiming any legal responsibility in case there should be any adverse consequences. 

  5. Disclaimers may be a legal necessity, but they are actually a cop out.

  6. I urge viewers who feel they need the disclaimer's protection and advice not to come onto this health retreat to the Azores.  

  7. My working principles as a pain relief therapist is that health care and wellbeing starts with taking personal responsibility and the most important health consultation is the one a person has with themselves. 

  8. Any disclaimer that suggests otherwise does a great disservice.


If you really need a disclaimer: Do not apply and do not come onto this trip.  


B - General Terms & Conditions:

Below you will find the general Terms & Conditions for the Retreat in the Azores. If you want to use any of our products or services, including our websites or other online spaces, you must agree to, conform to and be legally bound by the terms and conditions described below. These terms and conditions were last updated on 30 May 2019. If you disagree with any of these terms and conditions, please do not use this website.


C - Definitions And Applicability:

  1. These terms and conditions have been drafted by Susanne Jager. 

  2. Deviations from and additions to these general terms and conditions are only valid if agreed upon, in writing, by all parties involved.

  3. In these terms and conditions, the following terms are to be understood under their subsequent definition:

a. Client: is the natural person who is using this website and has instructed the contractor to supply or manufacture goods or services;

b. Contractor: The Pain Relief Clinic London and owner of this website and the applier of the general conditions, in this case: Pain Relief Clinic London, 11 The Shrubberies, George Lane, E18 1BD.

  1. The applicability of any alternate purchase conditions or other conditions of the customer is explicitly rejected

  2. Any and all electronic communication and/or faxes are regarded as written documents. Electronic data traffic is defined as messages sent by e-mail, Web, EDI (Electronic Data Interchange) and comparable forms of data transmission.

  3. A client who enters a contract under the Terms & Conditions as they exist at the time of agreement, accepts the applicability of these conditions to subsequent agreements between contractor and client.

  4. If any provision of these terms and conditions is invalid or unenforceable, the remaining provisions of these terms and conditions will remain unaffected. Contractor and Client will, in that case, enter into consultations with the aim of agreeing on new provisions to replace the invalid provisions, whereby the purpose and intent of the invalid or void provisions are to be observed as much as possible.

  5. These terms and conditions are subject to change. If and when any changes are made, they are effective immediately, and communicated clearly on the website. If the Client disagrees with the changes that have been made, the client should not use this website.

  6. The Contractor may terminate these terms and conditions for any reason and at any time without prior notification. If the Client is concerned about these terms and conditions, they should read them each time before using the Contractor’s website. Any questions or concerns should be brought to the Contractor’s attention via e-mail, clearly outlining the particulars.


D - Offer And Acceptance:

  1. The Contractor does not provide services or sell products to children. If the client is below the age of 18, they may use this website only with the permission and supervision of a parent or guardian. If the Client is a minor, please do not disclose any personal information to the Contractor or any other website visitors without with the permission and supervision of a parent or guardian.

  2. The Client understands and agree that their use of this website is limited and non-exclusive.  The Contractor may terminate their license to access and use the Contractor’s website, for any reason, and without prior notification.

  3. All offers and other statements by the Contractor are non-committal, unless explicitly stated in writing by the Contractor.

  4. The Client is responsible for the accuracy and completeness of information provided to the Contractor. The Contractor will put together offers based on this information. The Client must always make sure that the requirements that are to be met by the Contractor are clear, accurate and complete.

  5. The (mere) submission of a pricing, an estimate, a preproduction estimate or similar information, with or without a quotation, does not oblige the Contractor to enter into agreement with the Client.

  6. Registration via the website does not lead to an agreement or acceptance to participate in the programme.

  7. Participants are registered on a first-come, first-served basis. If the maximum number of participants has been reached, the Contractor is free to refuse the Client’s application, and may offer an alternate activity. The Contractor is not obliged to compensate any damages incurred by the client.

E - Price And Payment:

  1. All prices are exclusive of sales tax (VAT) and other charges imposed by the government, unless explicitly stated otherwise. All prices are in GBP, and the customer must effect all payments in GBP, unless agreed upon otherwise.

  2. All cost estimates and budgets issued by the Contractor are provisional, unless explicitly stated otherwise by the Contractor.  A Client cannot lay claim to any rights or expectations based on cost estimates issued by the Contractor. The available budget, calculated by the Client and communicated to the Contractor, cannot be regarded as the agreed upon price for the services to be performed by the Contractor.  The Contractor is obliged to notify the Client in the event that costs exceed the estimate or budget issued by the Contractor, unless a written agreement to the contrary has been reached between the parties.

  3. If the client consists of several natural persons, each of those persons are jointly and severally obliged under the agreement to pay the amounts due.

  4. With regard to the services performed by the Contractor, and the amount owed by the Client, the relevant documents and information from the administration of the Contractor will be regarded as complete evidence, without prejudice to the right of the client to provide proof to the contrary.

  5. Payments are to be completed all at once, unless expressly agreed upon otherwise in writing.

  6. The parties shall set the date or dates on which the Contractor will charge the Client with the fee for the agreed upon services.  Amounts due shall be paid by the Client according to the agreed upon conditions, or the payment conditions listed on the invoice. In the absence of a specific provision, the Client shall pay the fee within a set period of time after the invoice date, as determined by the Contractor.

  7. The Client is not permitted to suspend any payments or to offset any amounts owed.

  8. In case of liquidation, bankruptcy or suspension of payment of the Client, or the filing of a request under the WSNP (Debt Restructuring Cases), the principal obligations of the principal are due at once.

  9. If the total amount due has not been paid within 14 days after the invoice date, the client shall, without any warning or notice of default, pay a contractual interest rate of 1.5% per month on top of the outstanding amount.

  10. If the Client after a notice of default or reminder fails to pay within the period specified in the notice, the Contractor may relinquish the claim, in which case the Client is responsible for all judicial and extrajudicial costs, in addition to the amount originally owed for the service and/or product, including all costs as calculated by external experts. The extrajudicial costs are set at 15% of the amount due, including interest and compensation.

F - Information, Documentation And Confidentiality:

  1. The Client must provide the Contractor with all the information about himself or herself, and about any participants registered by the Client, that may be relevant to the viability and consummation of the contract. This information is to be provided, at the latest, upon conclusion of the agreement.

  2. The Client must provide the Contractor with relevant information on any physical and/or mental conditions —including the use of alcohol, drugs or medication— as these can lead to discomfort, danger or risk to the Client, Contractor or other participants or their possessions.

  3. The Client is aware that the Contractor may terminate the agreement immediately and without warning if the above information was not properly or not fully provided. In that case, the Contractor is not liable for any negative effects befalling the Client, including damage and/or injury incurred by the Client and/or third parties.

  4. The Client is required to have on his person all relevant documents, such as a valid passport, identity card, visa, travel permit etc.  If an activity cannot take place due to a missing document, the Client is solely responsible for any and all direct consequences.

  5. The Client is responsible for obtaining any information and/or documents from the authorities that are required in order to participate in the activities.

  6. The Client and the Contractor shall ensure that all data received from the other party that is known to be, or should reasonably be known to be, confidential, is to remain secret. The party receiving the confidential information shall only use it for its designated purpose. Information shall in any event be considered confidential if one of the parties has marked it as such in advance.

G - Intellectual Property Rights:

  1. All content on this website is owned by the Contractor. On behalf of ourselves, the Contractor claims all property rights, including intellectual property rights, for this content, and the client is not allowed to infringe upon those rights. The Contractor will prosecute to the fullest extent of the law anyone who attempts to steal the Contractor’s property.  The Client agrees not to copy content from the Contractor’s website without permission. Any requests to use the Contractor’s content should be submitted to the Contractor by e-mail.

  2. The Contractor continues to be the sole proprietor of all property rights surrounding all documents submitted by the Contractor, including drawings, models, materials, designs, illustrations, photographs, films, procedures, methods, texts, or any other common audiovisual, visual or written documents or data carriers.

  3. The Client believes that their intellectual property rights have been infringed upon, please notify the Contractor by e-mail, or by post. Please describe in detail the alleged infringement, including the factual and legal basis for the Client’s claim of ownership.

  4. Unless otherwise agreed upon in writing, the Client does not have a claim to (intellectual) property rights of documents, drawings, materials, designs, models, illustrations, photographs, films, procedures, methods, texts, or any other common audio, visual and/or written documents or data carriers made available by the Contractor as part of the agreement. The Contractor does not transfer any IP Rights to the Contractor, unless stated otherwise.  The Client may not record, publish, copy or make public any content developed by the Contractor, unless agreed in writing.

  5. The Client will provide instant cooperation to enable the deposit of (intellectual) property rights by the Contractor. If desired by Contractor, intellectual property rights are surrendered by the Client as part of the agreement, and/or are made available so that these intellectual property rights may be obtained by the Contractor for further use.

  6. If the transfer of (intellectual) property rights by the Client to the Contractor is not legally possible, the Contractor hereby grants an unrestricted, royalty-free, transferable and non-exclusive license, for the sole purpose of the completion of said transfer, and only for the duration of the agreement. If the parties have not agreed on a duration, the Client grants the Contractor aforementioned license indefinitely. The license goes into effect at the conclusion of the agreement.

  7. Unless otherwise agreed upon in writing, (intellectual) property rights of documents, drawings, materials, designs, models, illustrations, photographs, films, procedures, methods, texts, or any other common audio, visual and/or written documents, or data carriers made available by the Contractor, are not transferred to the Client. The Client is not permitted to record, reproduce, or disclose any of the aforementioned (intellectual) property without written permission by the Contractor. 

  8. Unless otherwise agreed upon in writing, or integral to the proper consummation of the agreement, the Client is not allowed to advertise the Contractor’s trade name externally in any way.

  9. All provisions above, regarding the rights and obligations of the Client with respect to the (intellectual) property rights of the Contractor, apply equally to the (intellectual) property rights of Susanne Jager.

H - Adjustments:

  1. The Contractor may change any set dates and times at any time.

  2. The Client must check the start time 24 hours before the activity is set to begin.

  3. The Contractor is within rights to amend the agreement forthwith, if during an activity the Client is not capable, physically or otherwise, of continuing the activity, as determined by the Contractor who has full and sole discretion to do so at all times. The Contractor may decide to allow the Client to join an alternate program, follow a different route, or cancel his or her involvement in the activity entirely. The Contractor is not liable for any damage and/or injury sustained by the Client. Nor is the Contractor obliged to refund the payments made by the Client and agreed upon in the contract.

  4. Irrespective of the above stipulations, the Contractor is within rights to modify the contract in case of extreme circumstances, for example in case of emergencies.

I - Dissolution, Termination And Cancellation Of The Agreement:

  1. Each party is entitled to termination of the agreement when relevant particulars of the agreement have not been met in full, provided that the other party —after having been provided a detailed written notice of default, stating a reasonable time period for remedying the failure— attributable fails to fulfil essential obligations from the agreement.  Payments and other obligations remain due in accordance with the agreement, and are always regarded an essential obligation.

  2. If, at the time of the termination referred to in Article 46, the Client has already acquired the services agreed upon in the contract, then these services and the associated monetary obligations cannot be revoked, unless the Client can prove that the Contractor is in default for a substantial amount of the agreed services. Payments invoiced by the Contractor prior to the dissolution of the agreement, and pertaining to services that have already been properly supplied, remain due and payable at once at the time of dissolution.

  3. Any failure in the implementation of the agreement on the part of the Contractor is to be reported by the Client as soon as possible. Failings or inadequacies occurring during the activity are to be reported at once. The report must be confirmed by the Client immediately upon conclusion of the activity. Other issues must be reported in writing by the Client within 14 days after their occurrence. All of the above is under penalty of loss of rights of the Client.

  4. Agreement that does not have a set expiration date, and have not ended automatically by virtue of fulfilment of the requirements, may, after proper deliberation, be terminated by either party. Request for termination is to be made in writing, by clearly stating the reasons. If no notice was agreed upon between the parties, a reasonable period to submit the notice shall be observed. A reasonable notice for termination by the Contractor is a minimum of two months.

  5. The Client is never authorised to prematurely end a service agreement or contract into which the Client entered for a fixed period of time.

  6. The Contractor may terminate the contract in writing without notice, and effective immediately, in whole or in part if: the Client has been granted suspension of payment (provisional or otherwise); the Client has filed bankruptcy; the Client’s company has been liquidated or terminated for reasons other than reconstruction or merger; there has been a significant change in management over the Client's company. If termination follows from an instance of one of the aforementioned cases, the Contractor is not obligated to refund payments, nor liable for any damages.

  7. The conditions mentioned in Article 54 do not permit the Client to terminate the contract entered into with the Contractor. For the Client, only the provisions in Article 49 are valid grounds for termination.

  8. The Contractor is entitled to terminate the agreement immediately if, during an activity, the Client does not have the required (physical) condition to continue the activity. Contractor is not liable for any damage as a result. Nor is the contractor obliged to return the implementation of the contract payments made by the client.

  9. The Contractor shall be entitled to terminate the contract immediately if the client does not follow the guidelines and / or instructions given in the context of safety. Contractor is not liable for any damage as a result. Neither is the contractor obliged to return the payments made by the client for the completion of the agreement.

  10. The Contractor is entitled to terminate the agreement and cancel the activity if 7 days before the starting date of the activity less than the minimum number of participants signed up. If the contractor makes use of this power, then the Client will recover any payments. Nevertheless, the client is not entitled to interest or compensation for other damages.  Trip cancellation insurance is always recommended whenever making travel plans. The Client can use suggested Travel Guard Insurance online and choose from several policy options.

  11. To reserve a space the client has to make a minimum deposit of £800 ($1,000). Within 14 days after a purchase, the Client may cancel without cancellation fee notwithstanding any credit card fees, which come at the expense of the Client. After the 14 days, any cancellation will result in a total loss of the £800 GBP ($1,000) deposit.  Any cancellation made between: 20th December 2019 and 20th January 2020 will result in a loss of 50% of the trip price. Any cancellation made between: 20th January 2020 and the trip departure will result in a total loss of funds. We reserve the right to cancel the trip if it is not meeting the trip minimum of 4 people - if we do so your deposit is refunded in full. Trip cancellation insurance is always recommended whenever making travel plans. You can use our suggested Travel Guard Insurance online and choose from several policy options.

  12. The Client is entitled to nominate a replacement participant in case of cancellation, up to 48 hours before start of the activity provided by the contractor. In case the replacement candidate is accepted by the contractor, and a valid agreement between the contractor and the replacement candidate has been realised, then the Client will owe no penalty to the Contractor.   The Client, however, does remain jointly and severally liable, besides for the replacement participant, for all obligations arising from both contracts against the Contractor.

  13. Cancellation and / or nomination of a replacement candidate by the Client must be in writing.

J - Technology:

  1. The information on the Contractor’s website is provided on an ”as is,” and ”as available” basis.  The client agrees that the use of the Contractor’s website is at their own risk.  The Contractor disclaims all warranties of any kind, including but not limited to, any express warranties, statutory warranties, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.  The Contractor does not warrant that their website will always be available, access will be uninterrupted, be error-free, meet the Client’s requirements, or that any defects in their website will be corrected.

  2. The technology required for participating in the preparatory call requires for the client to have a solid internet connection. As a result, the system requires the most recent version of browser, plugins and extensions. For best results the Contractor recommends the newest version of Google Chrome.

  3. Information on the Contractor’s website should not necessarily be relied upon and should not to be construed to be professional advice from the Contractor.  The Contractor does not guarantee the accuracy or completeness of any of the information provided, and is not responsible for any loss resulting from  the client’s reliance on such information.

  4. If the Client’s jurisdiction does not allow limitations on warranties and disclaimers, this limitation may not apply to the Client.  The Clients sole and exclusive remedy relating to the Client’s use of the site shall be to discontinue using the site.

K - Liability And Insurance:

  1. Under no circumstances is the Contractor liable or responsible for any direct, indirect, incidental, consequential including damages from loss of business, lost profits, litigation, or the like, special, exemplary, punitive, or other damages, under any legal theory, arising out of or in any way relating to the Contractor’s website, the Client’s website use, or the content, even if advised of the possibility of such damages.

  2. The Client understands and agrees that they will indemnify, defend and hold  the Contractor and their affiliates harmless from any liability, loss, claim and expense, including reasonable attorney’s fees, arising from their use of the Contractor’s website or their violation of these terms and conditions.

  3. The total liability of the contractor due to a shortcoming in the fulfilment of the agreement or any other reason, explicitly including any failure in the performance of a Client agreed warranty is limited to the amount of the price stipulated in the agreement (excl. VAT). In case of damage due to death or injury, liability is limited to five times the amount of the agreed upon contract price (excl. VAT). The limitation of liability shall apply mutatis mutandis to any indemnification obligation of the Contractor. 

  4. The Contractor's liability for indirect damages, consequential damages, lost profits, lost savings, loss of goodwill, damage through business interruptions, damage ensuing from claims by customers of the Client, damages related to the use of prescribed materials by the Client to the Contractor, damages to IT equipment, other equipment or software of third parties prescribed by the Client to the Contractor are excluded. Also excluded is the liability of the Contractor on account of mutilation, destruction or loss of data or documents.

  5. The exclusions and limitations of liability of the Contractor, as described in the preceding paragraphs of this article, do not affect the other exclusions and limitations of liability of the Contractor in accordance with these terms and conditions.

  6. The aforementioned exclusions and limitations in articles 67 through 70 shall not apply if and insofar the damage is the result of deliberate or wilful recklessness by the Contractor.

  7. The condition for the existence of any right to compensation is always that the damage must be reported in writing by the Client to the Contractor as soon as possible after its occurrence. Any claim to damages against the Contractor shall be extinguished by the mere lapse of three months after the claim arises.

  8. Client shall safeguard the Contractor against all claims from third parties.

  9. The provisions of this article and all other restrictions and exclusions of liability set out in these terms and conditions shall also apply to the benefit of all (legal) persons with whom the Contractor works with to execute the agreement.

  10. The Client is jointly liable for all obligations deriving from the agreement. Similarly, with respect to any other persons for which the Contractor has booked/organised an activity.

  11. The Client is adequately insured for all damages and any consequential damage on all possible claims that may arise during the activity / programme and will stay adequately insured during the execution of the agreement.

  12. The Client has in any case the following insurances (I) health insurance (II) liability including liability for damage caused to persons and / or property owned by the Client and (III), travel and / or mountaineering insurance (IV) an insurance on loss and damage to property and affairs of both Clients and Contractors - causes including fire and theft.

  13. Notwithstanding the foregoing clauses, the amount for which the Contractor could possibly be liable cannot exceed the amount that its insurer remunerates for the case.

L - Force Majeure:

  1. The Contractor is not obliged to fulfil any obligation, including any warranty obligation agreed upon between the parties, if the party is prevented from doing so due to a force majeure. Force majeure shall include: (i) force majeure of suppliers (ii) failure to properly fulfil obligations by suppliers arranged by the Client to the benefit of the Contractor, (iii) Deficiency of items, equipment, terrain, software or materials of third parties whose use set by the Client to the Contractor, (iv) governmental actions, (v) electricity failure, (vi) internet, computer or telecommunication facilities malfunctioning, (vii) war, (viii) work occupation, (ix) strike of Contractor’s personnel, representatives or relevant 3rd parties (x) general transport of the Contractor’s personnel, representatives or relevant 3rd parties (xi) the unavailability of one or more employees; xii adverse weather conditions.

  2. The Contractor has the right to terminate the agreement in the event of a force majeure situation described above. The services already performed under the agreement, will be settled proportionately in that case, without the parties owing each other anything for the remainder.

M - Obscene And Offensive Content:

  1. Any controversial content such as Pornography, X-Rated material, Hate, content that incites or encourages violence or illegal activities is not allowed on any of the Contractor’s online spaces. The Contractor reserves the right to make final determination on what shall deemed acceptable. Should the Client have a question about the nature of the content they wish to broadcast on any of the Contractor’s online spaces, please contact the Pain Relief Clinic London directly.

  2. If the client is making video's/photos of their training activities and share it on the internet, the Contractor is not responsible for any obscene or offensive content that they receive or view from others while using the Contractor’s  website. However, if the client does receive or view such content, please contact the Contractor by e-mail so that they can investigate the matter. Although the contractor is not obligated to do so, they reserve the right to monitor, investigate, and remove any material posted on their websites.

N - Transfer Of Rights And Obligations:

  1. The Client is not entitled to sell and/or transfer the rights and / or obligations under the agreement to a third party, without the prior written consent of the Contractor.

  2. The Contractor shall at all times be entitled to transfer claims to payment of fees to a third party.

O - Applicable Law And Disputes:

  1. The agreements between Contractor and Client are governed by English law. The Vienna Sales Convention 1980 is excluded.

  2. All arbitration must occur in England.  The client also agrees that any dispute between them and the Contractor, excluding any intellectual property right infringement claims the Contractor pursues against the Client, shall be settled solely by confidential binding arbitration per the English arbitration rules. All claims must arbitrated on an individual basis, and cannot be consolidated in any arbitration with any claim or controversy of anyone else. Each party shall bear half of the arbitration fees and costs incurred, and each party is responsible for its own lawyer fees

P - Severability Of These Terms And Conditions:

  1. If any part of these terms and conditions of use are determined by a court of competent jurisdiction to be invalid or unenforceable, that part shall be limited or eliminated to the minimum extent necessary so that the remainder of these terms and conditions are fully enforceable and legally binding.

Q - Procedure For Complaints:

  1. If a conflict arises during an activity that cannot be resolved adequately the Client has the option to submit its complaint to an independent committee reviewing complaints. This committee consists of:  Bianca Santos.

  2. A complaint will be reviewed immediately with confidentiality. The committee will provide a ruling as soon as possible, which is binding for Pain Relief Clinic London.  Any consequences for Pain Relief Clinic London following the ruling will be dealt within 3 weeks from written and verbal notification of the ruling.


R - Terms Of Use:

  1. Below you will find the Terms of Use that apply to the Contractor’s website, products and services; both those purchased and those provided free of charge. If the client want to use any of the Contractor’s products or services, including their websites or other online spaces, the client agrees to, conform to and are legally bound by the terms and conditions described below, as well as by the more detailed Terms & Conditions. These Terms of Use were last updated on 14th May 2016.

  2. If the client disagrees with any of these terms and conditions, please do not use  the Contractor’s website, SOCIAL MEDIA OUTLETS, OR ANY OF THE CONTRACTOR’S PRODUCTS AND SERVICES.

  3. THE Contractor hopes this is all common sense and not surprising in any way, and if the client finds fault with any of the Contractor’s terms and conditions, or deem any part unclear in any way, please contact the Contractor at

S - Think Before You Act:

  1. As with all physical activities, application of the practiced therapies and any related practices entails some degree of physical and mental risk. The Client  needs to be cognisant of their own capabilities and limits, both physical and mental, and act accordingly. If the Client has any concerns or questions regarding particular exercises, the client needs to feel free to reach out to

  2. The Client needs to adhere to the following precept at all times: NEVER CONDUCT Wim Hof RELATED ACTIVITIES IN PLACES WHERE LOSING CONSCIOUSNESS IS EXTREMELY DANGEROUS (e.g. in water, whilst driving, etc.).

T - The Client Needs To Take Responsibility For Their Own Actions:

  1. When the Client acts on knowledge or insight, perceived or otherwise, pertaining to the Pain Relief Clinic London and the Wim Hof Method (WHM), and related matters discussed on the Contractor’s online spaces e.g. websites, social media, YouTube, podcasts, books, manuals, or other content outlets, or those of related third parties, the Client does so voluntarily, and assumes full responsibility. Accordingly, the Client agrees to not hold Pain Relief Clinic London or its representatives, agents, suppliers, etc. responsible for any injuries or damages the client may incur as a result.

U - Take It Easy - It Is Not A Competition:

  1. The therapies by the Pain Relief Clinic London and the Wim Hof Method and associated exercises and techniques are not meant/intended to be performed in a competitive context.  The client needs to go at their own pace and not let their ego get in the way.  The Client may need to challenge themselves and show commitment, but not exceed personal limits in order to prove something to themselves or others. For most people, practicing the therapies in a calm and consistent manner yields amazing results.

V - The Contractor Is Not A Doctor, Medics Or A Medical Institution:

  1. Nothing about the therapies by the Pain Relief Clinic London and WHM method should be taken as medical advice. The Contractor may offer suggestions regarding physical and mental health —in the form of suggested exercises, nutrition, daily patterns, etc.— but such information is merely intended for educational and informational purposes, and the Contractor does not profess legitimate medical expertise. Furthermore, no recommendations or suggestions whether specific or generic should be regarded as medical diagnosis or treatment. For qualified advice regarding medical questions, please consult medical professionals.

W - The Client’s Privacy Means A Lot To The Contractor:

  1. Pain Relief Clinic London is committed to ensure that the Client’s privacy is protected, and personal information is used to mutual benefit only.  The Contractor does require some personal information, so that they can tailor their product to the Client’s profile. In order to optimise services, the Contractor may use the client’s information in the following way:

  2. To improve the Contractor’s products and services, the Contractor may periodically send promotional emails about new activities, products, special offers or other information which they think the client may find interesting, using the email address which has been provided.  The Client will of course retain the option to not receive this promotional material.

  3. The Contractor may use the information to customise the website according to the Clients’ interests.

  4. The contractor may contact the Client with specific information or requests, either by email, phone, or post.

  5. The Contractor will not sell, distribute or lease any personal information to third parties unless the Contractor has the Client’s permission or is required to do so by law. The Contractor may use the Client’s personal information to send promotional information about third parties which the Contractor thinks may be on interest. 

  6. If the Client believes that any of their personal information the Contractor has is incorrect or incomplete, or if the Client wishs to access or delete the personal information held about them, please e-mail the Pain Relief Clinic London and the Client will be assisted as soon as is possible.


X - Therapy Sessions:


  1. The client acknowledges that the information provided in a separate Health Questionnaire is accurate to the best of their knowledge and that they have not withheld any information which might affect any recommended course of treatment.  The therapist will rely on this information when structuring course of treatment.  

  2. The client acknowledges that they have been informed about the treatments guidelines, contraindications, and limitation and has decided of their own volition to begin treatment.  The client accepts that no promise of healing has been given and may not necessarily occur.  The client is willing to proceed without confirmation from their GP or Medical Specialist.

  3. The client agrees to keep the therapist updated as to any changes in their medical profile and understand that there shall be no liability on the therapist’s part should they fail to do so.

  4. If the Client experiences any pain or discomfort during therapy session, they will immediately inform the therapist so that the exercises and pressure / strokes with the Scenar device may be adjusted to my level of comfort.

  5. The Client will always arrive on time for their appointment. If delayed the client will inform the therapist asap. If the client is late, they are aware that it may not be possible to overrun the session due to the next client.

  6. Replacement of individual therapy sessions due to cancellations may not be possible.  The client will inform the staff of the Pain Relief Clinic London as soon as they know.

  7. The client will be provided with a safe and secure environment and client confidentiality will be respected at all times.

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For The Trip: To reserve a space the client has to make a minimum deposit of £800 ($1,000). Within 14 days after a purchase, the Client may cancel without cancellation fee notwithstanding any credit card fees, which come at the expense of the Client. After the 14 days, any cancellation will result in a total loss of the £800 GBP ($1,000) deposit.  Any cancellation made between: 12th January 2019 and 12th February 2022 will result in a loss of 50% of the trip price. Any cancellation made between: 13th February 2022 and the trip departure will result in a total loss of funds. We reserve the right to cancel the trip if it is not meeting the trip minimum of 4 people - if we do so your deposit is refunded in full. Trip cancellation insurance is always recommended whenever making travel plans. You can use our suggested Travel Guard Insurance online and choose from several policy options.